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A Method to Enable Ability-Based Human Resource Allocation in Business Process Management Systems

Abstract : Business process management systems are used to orchestrate the activities in an organization. These information systems allocate resources to perform activities based on information that describes those resources and activities. It is widely recognized that resource allocation can be enhanced by considering resource characteristics during selection. However, little guidance is available that shows how such characteristics should be specified. Human ability is one such characteristic, with the advantage that it is well-defined in the Fleishman Taxonomy of Human Abilities. This paper presents a method that leverages the Fleishman taxonomy to specify activities and human resources. Those specifications are then used to allocate resources to activities during process run-time. We show how ability-based resource allocation can be implemented in a business process management system and evaluate the method in a real-world scenario.
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Jonnro Erasmus, Irene Vanderfeesten, Traganos Konstantinos, Xavier Jie-A-Looi, Ad Kleingeld, et al.. A Method to Enable Ability-Based Human Resource Allocation in Business Process Management Systems. 11th IFIP Working Conference on The Practice of Enterprise Modeling (PoEM), Oct 2018, Vienna, Austria. pp.37-52, ⟨10.1007/978-3-030-02302-7_3⟩. ⟨hal-02156476⟩

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