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Conference Papers Year : 2018

Analyzing Intuitive Skills of a Waitperson in a Restaurant Dining Room Using a Serious Game

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Abstract

It is important to shorten customers’ waiting times in a restaurant, and their waiting times at the table are largely affected by how waitpersons perform their tasks in the dining room. However, the quality of their work still depends heavily on their experiences and intuitive skills. Thus, this paper proposes a serious game emulating the tasks of a waitperson in the dining room of a restaurant, and analyzes the intuitive skills for the tasks by using the game. It defines two distinctive tactics called collection of multiple tasks and movement on a prediction basis, and introduces several measures on these tactics. As a result, by analyzing the game score, waiting times and these measures obtained from game experiments, several characteristics of the skills have been successfully revealed.
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Dates and versions

hal-02164855 , version 1 (25-06-2019)

Licence

Attribution - CC BY 4.0

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Fumihide Nishimura, Emi Kinoshita, Tomomi Nonaka, Hajime Mizuyama. Analyzing Intuitive Skills of a Waitperson in a Restaurant Dining Room Using a Serious Game. IFIP International Conference on Advances in Production Management Systems (APMS), Aug 2018, Seoul, South Korea. pp.526-533, ⟨10.1007/978-3-319-99704-9_64⟩. ⟨hal-02164855⟩
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