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Absolute Indirect Touch Interaction: Impact of Haptic Marks and Animated Visual Feedback on Usability and User Experience

Abstract : Goal of this paper is to investigate usability and user experience (UX) of a touch-based control of user interfaces that the user can not directly interact with. An example is a user controlling the television screen via a touch interaction on the remote control, or the driver of a car using touch to control the input on the steering wheel for the middle-console screen. Based on a controlled within subject experiment investigating touch based interaction with and without a haptic mark we replicate findings on usability that it is significantly faster to complete a task with haptic marks on the touch area than without haptic marks. For user experience the dimensions of pragmatic quality and attractiveness were rated higher for touch input with a haptic landmark. The variation of user interface animations for target selection did not have a significant impact on user experience, showing that the tactile feedback is the most prominent factor to determine user experience.The contribution concludes with a discussion how replication of studies must become part of user-centered design and development processes to handle the threat of outdated research due to technology change.
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https://hal.inria.fr/hal-02270706
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Submitted on : Monday, August 26, 2019 - 11:05:58 AM
Last modification on : Tuesday, October 20, 2020 - 10:17:02 AM
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Regina Bernhaupt, Dimitri Drouet, Michael Pirker. Absolute Indirect Touch Interaction: Impact of Haptic Marks and Animated Visual Feedback on Usability and User Experience. 7th International Conference on Human-Centred Software Engineering (HCSE), Sep 2018, Sophia Antipolis, France. pp.251-269, ⟨10.1007/978-3-030-05909-5_15⟩. ⟨hal-02270706⟩

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