HAL will be down for maintenance from Friday, June 10 at 4pm through Monday, June 13 at 9am. More information
Skip to Main content Skip to Navigation
Conference papers

From Startup to Scaleup: An Interview Study of the Development of User Experience Work in a Data-Intensive Company

Abstract : Small startups often do not have the resources or the skills for upfront qualitative user studies and user experience design. Instead, they operate in market-driven environment where requirements are often invented and validated through frequent releases. The research on how startups do this in practice is scarce. Even less is known about what kind of engineering and user experience practices would help startups to survive and grow into successful businesses. This paper describes how user experience work emerged and grew in a data-intensive startup company operating in the financial sector in Denmark. The paper is based on the interviews of four persons with different roles in the startup. The emerging issues in user experience were found to be in the lack of skills in user experience and in balancing between the use of quantitative and qualitative user data. To conclude, it seems evident that startups would benefit from user experience practices but more research is needed to develop practices that would suit for this particular context.
Document type :
Conference papers
Complete list of metadata

Cited literature [23 references]  Display  Hide  Download

Contributor : Hal Ifip Connect in order to contact the contributor
Submitted on : Monday, August 26, 2019 - 11:06:06 AM
Last modification on : Monday, August 26, 2019 - 11:13:10 AM
Long-term archiving on: : Friday, January 10, 2020 - 5:40:39 AM


Files produced by the author(s)


Distributed under a Creative Commons Attribution 4.0 International License



Kati Kuusinen, Martin Sørensen, Nicklas Frederiksen, Niclas Laugesen, Søren Juul. From Startup to Scaleup: An Interview Study of the Development of User Experience Work in a Data-Intensive Company. 7th International Conference on Human-Centred Software Engineering (HCSE), Sep 2018, Sophia Antipolis, France. pp.3-14, ⟨10.1007/978-3-030-05909-5_1⟩. ⟨hal-02270708⟩



Record views


Files downloads