A Multi-level Perspective on Digital Platform Implementation and Impact: The Case of EasyTaxi in Colombia - Archive ouverte HAL Access content directly
Conference Papers Year : 2019

A Multi-level Perspective on Digital Platform Implementation and Impact: The Case of EasyTaxi in Colombia

(1) , (2) , (2)
1
2
Juan Erasmo Gomez-Morantes
  • Function : Author
  • PersonId : 1053936
Richard Heeks
  • Function : Author
  • PersonId : 1023886
Richard Duncombe
  • Function : Author
  • PersonId : 1053918

Abstract

Growth of digital platforms in developing countries has yet to see equivalent growth in research. This paper presents one of the first conceptualised analyses of platform implementation and impact. Using the “multi-level perspective”, it analyses a successful ride-hailing platform: EasyTaxi in Bogotá, Colombia. This was originally a niche innovation but has effected a socio-technical transition to a dominant position within Bogotá’s taxi regime. Speed of transition is explained in terms of tensions within that regime and from wider demographic change, combined with specific utility of the platform to drivers and passengers who faced a prior context of exploitation, mistrust and insecurity. Though the new regime is a hybrid of platform and non-platform features, its impacts can already be seen: datafication, formalisation, and shift in power away from old taxi operating companies and towards passengers and, in particular, towards the platform itself. Alongside case-specific insights, the paper demonstrates the utility of the multi-level perspective as a means to analyse the enactment of digital platforms.
Fichier principal
Vignette du fichier
482525_1_En_16_Chapter.pdf (187.59 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-02285264 , version 1 (12-09-2019)

Licence

Attribution - CC BY 4.0

Identifiers

Cite

Juan Erasmo Gomez-Morantes, Richard Heeks, Richard Duncombe. A Multi-level Perspective on Digital Platform Implementation and Impact: The Case of EasyTaxi in Colombia. 15th International Conference on Social Implications of Computers in Developing Countries (ICT4D), May 2019, Dar es Salaam, Tanzania. pp.195-206, ⟨10.1007/978-3-030-18400-1_16⟩. ⟨hal-02285264⟩
78 View
47 Download

Altmetric

Share

Gmail Facebook Twitter LinkedIn More