Skip to Main content Skip to Navigation
Conference papers

Designing Proactive Business Event Services

Abstract : In the last decade, effectiveness, efficiency and quality have been main objectives in the transformation of government services. Citizen orientation can be seen as the crucial driver behind these objectives. A contemporary theme in all of this is about proactive services. Proactive services switch the service delivery from reactive to proactive, thereby, promising a yet unforeseen level of quality. In this paper, we ask how to successfully design proactive business event services in the Estonian company registration portal. We investigate current problems of this e-service as encountered by Estonian entrepreneurs. We conduct qualitative interviews with experts from the government and micro-business owners that use the registration portal. Based on the findings, we give a set of recommendations for designing proactive business event services in the public sector.
Complete list of metadata

Cited literature [38 references]  Display  Hide  Download

https://hal.inria.fr/hal-02446020
Contributor : Hal Ifip <>
Submitted on : Monday, January 20, 2020 - 3:23:54 PM
Last modification on : Monday, May 17, 2021 - 4:12:16 PM
Long-term archiving on: : Tuesday, April 21, 2020 - 6:07:40 PM

File

 Restricted access
To satisfy the distribution rights of the publisher, the document is embargoed until : 2022-01-01

Please log in to resquest access to the document

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Helena Kõrge, Regina Erlenheim, Dirk Draheim. Designing Proactive Business Event Services. 11th International Conference on Electronic Participation (ePart), Sep 2019, San Benedetto Del Tronto, Italy. pp.73-84, ⟨10.1007/978-3-030-27397-2_7⟩. ⟨hal-02446020⟩

Share

Metrics

Record views

232