Skip to Main content Skip to Navigation
Conference papers

Governments’ Perspective on Engaging Citizens in the Co-creation of E-Government Services: A Meta-synthesis of Qualitative Case Studies

Abstract : The innovative and improved delivery of public services is largely contingent on the co-creation process. Noting that engaging citizens in the development and delivery of e-government services is challenging and that limited attention is given to the process of facilitating citizen participation, this study intends to explore (a) governments’ perception of the co-creation; and (b) how governments can facilitate citizen participation in the development of e-government services . Through a meta-synthesis of qualitative case studies, this study identifies factors that are crucial for enabling co-creation, and develops a process view of the co-creation of e-government services to provide a holistic understanding on how the process of co-creation can be facilitated by the government and how the citizens could be engaged. The study thus contributes to the literature on e-government and public administration by improving the understanding of co-creation phenomenon, and suggests the mechanisms to improve citizen participation for the benefit of practitioners and policy makers.
Complete list of metadata

Cited literature [52 references]  Display  Hide  Download

https://hal.inria.fr/hal-02510154
Contributor : Hal Ifip <>
Submitted on : Tuesday, March 17, 2020 - 2:56:38 PM
Last modification on : Tuesday, March 17, 2020 - 3:02:16 PM
Long-term archiving on: : Thursday, June 18, 2020 - 3:30:52 PM

File

 Restricted access
To satisfy the distribution rights of the publisher, the document is embargoed until : 2022-01-01

Please log in to resquest access to the document

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Anupriya Khan, Satish Krishnan, A. Islam. Governments’ Perspective on Engaging Citizens in the Co-creation of E-Government Services: A Meta-synthesis of Qualitative Case Studies. 18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.451-463, ⟨10.1007/978-3-030-29374-1_37⟩. ⟨hal-02510154⟩

Share

Metrics

Record views

139