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Investigating Mobile Banking in Mali: HCI Experience of ‘Man in the Street’

Abstract : Many studies investigating the use of mobile banking in developing countries focus on specific user groups (i.e., illiterates, low- and semi-literates, the unbanked, and/or poor, rural and underserved communities). Therefore, existing literature fails to provide understandings about mobile banking use in the developing world from a general perspective.In this paper, we report on a study conducted in Mali to understand the use of a mobile banking service. In total, 77 people coming from different neighborhoods of Bamako and exercising a large spectrum of jobs participated in the study. The paper sheds light on the use of mobile phone and mobile banking in Mali; suggests additional features, particularly related to communication, for the mobile banking service; and discusses findings that are of relevance for Human-Computer Interaction for Development (HCI4D) in general.
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Submitted on : Friday, April 24, 2020 - 6:08:30 PM
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Fatoumata Camara, Daouda Traoré, Gaëlle Calvary, Amal Kali. Investigating Mobile Banking in Mali: HCI Experience of ‘Man in the Street’. 17th IFIP Conference on Human-Computer Interaction (INTERACT), Sep 2019, Paphos, Cyprus. pp.34-42, ⟨10.1007/978-3-030-29387-1_3⟩. ⟨hal-02553850⟩

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