Abstract : Usability testing is a critical phase of the User-Centered Design and development process, where product teams can observe and measure the usability of their software solutions’ functionality, interactions and user interfaces. The subsequent validation sessions may generate a large, overwhelming, volume of empirical and unstructured data that need to be analyzed to determine meaningful outcomes for informed decisions. In this paper, we overview a new method and tool, namely EUREKA, guiding a product team, through a real-life business scenario, to analyze its usability study qualitative data and to produce comparable and replicable results, improving the User Experience of its product.
https://hal.inria.fr/hal-02878654 Contributor : Hal IfipConnect in order to contact the contributor Submitted on : Tuesday, June 23, 2020 - 11:28:17 AM Last modification on : Tuesday, June 23, 2020 - 11:59:34 AM Long-term archiving on: : Thursday, September 24, 2020 - 4:12:12 PM
Panagiotis Germanakos, Ludwig Fichte. A Method and Tool for Analyzing Usability Testing Data in the Business Sector. 17th IFIP Conference on Human-Computer Interaction (INTERACT), Sep 2019, Paphos, Cyprus. pp.584-588, ⟨10.1007/978-3-030-29390-1_42⟩. ⟨hal-02878654⟩