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A Method and Tool for Analyzing Usability Testing Data in the Business Sector

Abstract : Usability testing is a critical phase of the User-Centered Design and development process, where product teams can observe and measure the usability of their software solutions’ functionality, interactions and user interfaces. The subsequent validation sessions may generate a large, overwhelming, volume of empirical and unstructured data that need to be analyzed to determine meaningful outcomes for informed decisions. In this paper, we overview a new method and tool, namely EUREKA, guiding a product team, through a real-life business scenario, to analyze its usability study qualitative data and to produce comparable and replicable results, improving the User Experience of its product.
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Panagiotis Germanakos, Ludwig Fichte. A Method and Tool for Analyzing Usability Testing Data in the Business Sector. 17th IFIP Conference on Human-Computer Interaction (INTERACT), Sep 2019, Paphos, Cyprus. pp.584-588, ⟨10.1007/978-3-030-29390-1_42⟩. ⟨hal-02878654⟩

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