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Towards a Strategic Model for Safeguarding the Preservation of Business Value During Human Interactions with Information Systems

Abstract : This paper considers the dichotomy inherent in Information Systems where its introduction, for the purposes of creating new or sustaining existing business value, subsequently also inadvertently or deliberately dissipates value. We investigate root people-induced causes, delineated within a rudimentary Conceptual Technology Value Framework. To support a qualitative investigation, the framework is forthwith applied as the basis for a series of interviews within a major South African financial institution operating within the disciplines of information technology, business operations and organisational development. The constructs identified are discussed and find gestalt in an Adjusted Technology Value Model which can be used to safeguard business value against destructive HCI behaviors.
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https://hal.inria.fr/hal-03222833
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Submitted on : Monday, May 10, 2021 - 3:00:05 PM
Last modification on : Monday, May 10, 2021 - 3:09:15 PM
Long-term archiving on: : Wednesday, August 11, 2021 - 7:43:40 PM

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Chris Grobler, Thomas Merwe. Towards a Strategic Model for Safeguarding the Preservation of Business Value During Human Interactions with Information Systems. 19th Conference on e-Business, e-Services and e-Society (I3E), Apr 2020, Skukuza, South Africa. pp.350-357, ⟨10.1007/978-3-030-44999-5_29⟩. ⟨hal-03222833⟩

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