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An Empirical Study of the Effect of Coherent and Tailored Document Delivery as an Interface to Organizational Websites

Abstract : Increasingly, people find information about corporations through their web sites, as opposed to reading printed brochures. Typically, the only tools they have to find that information is searching and browsing. But can we do better with a modest user model and coherent delivery? Can we provide, through the web, more relevant and coherent information about a corporation, information specially tailored to specific clients and presented in a useful and understandable manner? Our conjecture was that a tailored hypermedia system offering tailored and coherent information would indeed provide a good alternative to the current search-and-browse facilities, also allowing corporations to be more responsive to their clients' needs. In this paper, we present a preliminary study aimed at testing this hypothesis. We designed an experiment aimed at investigating the effect of delivering coherent and tailored information in response to user's query, in comparison to delivering the results of conventional search engines. We employed our experimental system, PERCY, which exploits information retrieval, user modeling and discourse-oriented technologies to retrieve and select parts of existing documents from CSIRO website and assemble them back into a coherent and tailored webpage. Our experiment consisted of asking users to evaluate and compare the results produced by PERCY and those produced by a typical search engine, given a query about the some project or research topic at CSIRO. Our experimental results indicate that users preferred the output of Percy, as it attracted more their attention and they understood the results better.
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Contributor : Anne-Marie Vercoustre Connect in order to contact the contributor
Submitted on : Thursday, August 31, 2006 - 4:16:39 PM
Last modification on : Thursday, January 11, 2018 - 5:22:01 PM
Long-term archiving on: : Tuesday, April 6, 2010 - 12:41:32 AM


  • HAL Id : inria-00090190, version 1


Cécile Paris, Mingfang Wu, Anne-Marie Vercoustre, Stephen Wan, Peter Wilkins, et al.. An Empirical Study of the Effect of Coherent and Tailored Document Delivery as an Interface to Organizational Websites. The Adaptive Hypermedia Workshop at the 2003 User Modelling Conference, Jun 2003, Pittsburgh, USA, pp 133 - 144. ⟨inria-00090190⟩



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