HAL will be down for maintenance from Friday, June 10 at 4pm through Monday, June 13 at 9am. More information
Skip to Main content Skip to Navigation
Conference papers

Experimental Evaluation of the effectiveness of expert online help strategies

Antonio Capobianco 1
1 MERLIN - Methods for interactive software ergonomics
INRIA Lorraine, INRIA Rocquencourt
Abstract : At present, most research on online help is focussing on the design of context-sensitive help systems. The influence of contextual help on the performances of users has not yet been studied extensively. Using a bottom-up approach, we first analyzed a set of dialogues between novice and expert users of a standard aplication software, in order to elicit and model the experts' help strategies. We then performed a comparative experimental study in order to evaluate the effectiveness of the experts' help strategies in comparison with standard non contextual online help in a simulated (W. of Oz) human-computer interaction environment. The paper presents and discusses results on the influence of users' a priori task knowledge on the efficiency of contextual, versus non contextual, online help. || Si la conception d'aides en ligne contextuelles a fait l'objet de nombreuses recherches, l'évaluation ergonomique de cette forme d'aide a suscité jusqu'à présent peu d'études. En appliquant une approche ascendante, nous avons dans un premier temps analysé
Document type :
Conference papers
Complete list of metadata

Contributor : Publications Loria Connect in order to contact the contributor
Submitted on : Tuesday, September 26, 2006 - 9:40:34 AM
Last modification on : Friday, February 4, 2022 - 3:18:43 AM


  • HAL Id : inria-00099712, version 1



Antonio Capobianco. Experimental Evaluation of the effectiveness of expert online help strategies. 10th International Conference on Human-Computer Interaction - HCI International 2003, 2003, Limin-Hersonissos, Crête, Greece. pp.626-630. ⟨inria-00099712⟩



Record views