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Product Lifecycle Management: Towards Knowledge-Rich Enterprises IFIP WG 5.1 International Conference, PLM 2012 Montreal, QC, Canada, July 9-11, 2012 |
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Conference papers
Shift from PLM to SLM: A Method to Support Business Requirements Elicitation for Service Innovation
Abstract : PLM is a widely recognized approach to reduce time to market, increase process efficiency and control product lifecycle. However, service-oriented management is becoming increasingly popular to create new business infrastructures able to self-organize tangible and intangible manufacturing assets in a distributed and interoperable way [1]. The final scope is to manage not simply the Product but also Services along the value chain. The great modern challenge is the implementation of such a service-oriented approach and the shift from PLM (Product Lifecycle Management) to SLM (Service Lifecycle Management). This paper proposes a structured method to define a TO-BE service-oriented scenario and elicit business requirements towards the creation of an SLM-based ecosystem. A case study is developed in collaboration with an Italian company leader in household appliances. It focuses on washing machine, investigates AS-IS and TO-BE business scenarios by adopting Functional Analysis and Business Use Cases (BUC), and then defines the necessary business requirements to implement a service-based approach and create the future SLM ecosystem.
Cited literature [12 references]
https://hal.inria.fr/hal-01526119
Contributor : Hal Ifip <>
Submitted on : Monday, May 22, 2017 - 4:38:43 PM
Last modification on : Thursday, March 5, 2020 - 4:42:50 PM
Long-term archiving on: : Wednesday, August 23, 2017 - 4:44:24 PM
Contributor : Hal Ifip <>
Submitted on : Monday, May 22, 2017 - 4:38:43 PM
Last modification on : Thursday, March 5, 2020 - 4:42:50 PM
Long-term archiving on: : Wednesday, August 23, 2017 - 4:44:24 PM
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