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A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways

Abstract : This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.
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Submitted on : Tuesday, March 7, 2017 - 3:48:16 PM
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Luc Lutin, Stijn Viaene, Nathalie Demeere, Olivier Jolyon. A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways. 6th Conference on Research and Practical Issues in Enterprise Information Systems (CONFENIS), Sep 2012, Ghent, Belgium. pp.174-181, ⟨10.1007/978-3-642-36611-6_14⟩. ⟨hal-01484677⟩

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