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Balancing Potential and Risk: The Living Lab Approach in Mobile Participation Research

Abstract : Living labs as a research approach have been said to hold many promises regarding the evaluation of state-of-the art technologies in real-world contexts, for instance by allowing close cooperation with various stakeholders. At the same time, a living lab approach is connected with substantial complexity and increased risk. This paper elaborates on a conducted living lab with the objective to explore challenges and opportunities of mobile participation. For this purpose, a novel mobile application enabling interaction between citizens and city authorities was tested over a period of five months in Turku, Finland. In this paper, we describe identified risks associated with a living lab approach to mobile participation research. We conclude with an overall evaluation regarding the appropriateness of the living lab approach within the e-participation research field and provide recommendations on how to balance potential and risk in future projects.
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Submitted on : Wednesday, February 7, 2018 - 5:09:59 PM
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Magnus Adenskog, Joachim Åström, Titiana Ertiö, Martin Karlsson, Sampo Ruoppila, et al.. Balancing Potential and Risk: The Living Lab Approach in Mobile Participation Research. 9th International Conference on Electronic Participation (ePart), Sep 2017, St. Petersburg, Russia. pp.12-23, ⟨10.1007/978-3-319-64322-9_2⟩. ⟨hal-01703323⟩

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