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Against All Odds - A Story of a Successful Mobile System Acceptance among a Tough Crowd

Abstract : Two public organizations in early childhood education adopted a simple mobile system with female employees in their 50's to replace an internal paper based data collection system in order to improve information quality and accelerate the billing and payroll process. The workers of this sector emphasize the human-to-human interaction with children and parents, and perceive ICT as time consuming nuisance leaving less time for actual child caring. The objective of this paper is to explore why the mobile system was accepted, although the odds were against it. The system acceptance and incentives seem to have a connection to information timeliness and quality in this context.
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Jonna Järveläinen, Annukka Vahtera. Against All Odds - A Story of a Successful Mobile System Acceptance among a Tough Crowd. 10th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society (I3E), Nov 2010, Buenos Aires, Argentina. pp.272-281, ⟨10.1007/978-3-642-16283-1_30⟩. ⟨hal-01055016⟩

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