Abstract : This research article reports the findings of a
survey-based comparative study on current IT utilization by 3PL firms in
the United States (US) and the People's Republic of China (PRC). The
findings reveal that in general the level of IT utilization and IT focus
of 3PL firms in the PRC are lower than that of their counterparts in the
US. This may result in a bigger gap between customer expectations and
experiences relating to IT capabilities of 3PL firms as observed in the
Annual 3PL Studies. The gap may due to a misalignment in IT strategy and
infrastructure between the 3PL firms and their customers. The
contribution of this study is that, through the comparative analysis, it
reveals the possible causes of the continuing IT capability
expectation/performance gap as disclosed by the annual global 3PL
studies and points to a potential solution to narrow the gap.
Wojciech Cellary; Elsa Estevez. 10th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society (I3E), Nov 2010, Buenos Aires, Argentina. Springer, IFIP Advances in Information and Communication Technology, AICT-341, pp.260-271, 2010, Software Services for e-World. 〈10.1007/978-3-642-16283-1_29〉
https://hal.inria.fr/hal-01055017
Contributeur : Hal Ifip
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Soumis le : lundi 11 août 2014 - 10:52:45
Dernière modification le : vendredi 11 août 2017 - 14:59:48
Document(s) archivé(s) le : mercredi 26 novembre 2014 - 21:47:17
Kwok Hung Lau. IT Alignment in the 3PL Industry: A Comparative
Study. Wojciech Cellary; Elsa Estevez. 10th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society (I3E), Nov 2010, Buenos Aires, Argentina. Springer, IFIP Advances in Information and Communication Technology, AICT-341, pp.260-271, 2010, Software Services for e-World. 〈10.1007/978-3-642-16283-1_29〉. 〈hal-01055017〉
