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Towards a Usability Coaching Method for Institutionalizing Usability in Organisations
Abstract : The ideas related to user centred systems design are difficult to implement in organisations and usability is given low priority in in-house systems development. This problem is multifaceted and complex and needs to be addressed with a method capable of adapting to situations, people and context. In this paper we outline a new method - usability coaching - that has the capability for dealing with the situated problems of introducing user centred systems development in an organisations. The method is the results of a larger action research case study in which 9 individuals in an organization received usability coaching. Our study indicates that the coaching program made coachees work more actively with usability activities; hence the coaching program had a substantial effect on their actions and contributed to the organizational change.
Cited literature [38 references]
https://hal.inria.fr/hal-01055490
Contributor : Hal Ifip <>
Submitted on : Tuesday, August 12, 2014 - 4:56:20 PM
Last modification on : Friday, August 11, 2017 - 11:19:57 AM
Long-term archiving on: : Wednesday, November 26, 2014 - 11:37:07 PM
Contributor : Hal Ifip <>
Submitted on : Tuesday, August 12, 2014 - 4:56:20 PM
Last modification on : Friday, August 11, 2017 - 11:19:57 AM
Long-term archiving on: : Wednesday, November 26, 2014 - 11:37:07 PM
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4_1_IFIP_final_version_WCC.pdf
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Distributed under a Creative Commons Attribution 4.0 International License