Value Creation from Public Healthcare IS

Abstract : The obtainment of value from IT is a recurring theme that has diffused into healthcare information systems (HIS). Having completed the implementation of an integrated HIS, the Faroese Health Service (FHS) has started discussions regarding the obtainment of value from its IT investment which is the subject of this paper. Based on an action research project focusing on the improvement of the stroke process, this paper reveals that it is not possible to distinguish between working processes and HIS and that the realization of value in this context has a much broader significance than mere financial value. During the project, specific key performance indicators (KPIs) were identified and a baseline was established for the stroke process. The outcome is a framework for measuring IS public value as: professional, organizational, patient-perceived and employee-perceived quality as well as learning. Selected non-financial measures for each dimension and their development are presented, e.g., a decrease in mortality.
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Communication dans un congrès
Birgitta Bergvall-Kåreborn; Peter Axel Nielsen. Transfer and Diffusion of IT (TDIT), Jun 2014, Aalborg, Denmark. Springer, IFIP Advances in Information and Communication Technology, AICT-429, pp.1-15, 2014, Creating Value for All Through IT. 〈10.1007/978-3-662-43459-8_1〉
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Bjarne Schlichter, Per Svejvig, Povl Andersen. Value Creation from Public Healthcare IS. Birgitta Bergvall-Kåreborn; Peter Axel Nielsen. Transfer and Diffusion of IT (TDIT), Jun 2014, Aalborg, Denmark. Springer, IFIP Advances in Information and Communication Technology, AICT-429, pp.1-15, 2014, Creating Value for All Through IT. 〈10.1007/978-3-662-43459-8_1〉. 〈hal-01381176〉

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