Service Performance Assessment: A PI Toolset Methodology for VEs

Abstract : Nowadays service sector is becoming more and more relevant in building successful collaborative economies. In this environment Virtual Enterprises (VEs) are forcing a change in the way traditional manufacturing systems are managed. Therefore measuring service performances plays an important role in turning company strategic goals into reality. Performance Indicators (PIs) consist in a supporting tool to assess service efficiency and effectiveness. Consequently, determining the most significant activities which need to be controlled and measured through proper PIs becomes essential. Within this paper, a PI Toolset is going to be presented and tested through industrial use case. The PI Toolset has been developed to support VEs in selecting significant activities, to manage governance processes and to support the design and implementation of specific PIs related to the precise use case objectives. Finally, a lesson learnt approach has been adopted so to stress strengths and weaknesses of both proposed methodology and tools.
Type de document :
Communication dans un congrès
Bernard Grabot; Bruno Vallespir; Samuel Gomes; Abdelaziz Bouras; Dimitris Kiritsis. IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2014, Ajaccio, France. Springer, IFIP Advances in Information and Communication Technology, AICT-439 (Part II), pp.691-698, 2014, Advances in Production Management Systems. Innovative and Knowledge-Based Production Management in a Global-Local World. 〈10.1007/978-3-662-44736-9_84〉
Liste complète des métadonnées

Littérature citée [11 références]  Voir  Masquer  Télécharger

https://hal.inria.fr/hal-01387951
Contributeur : Hal Ifip <>
Soumis le : mercredi 26 octobre 2016 - 11:36:03
Dernière modification le : jeudi 11 janvier 2018 - 06:21:09

Fichier

978-3-662-44736-9_84_Chapter.p...
Fichiers produits par l'(les) auteur(s)

Licence


Distributed under a Creative Commons Paternité 4.0 International License

Identifiants

Citation

Alessandra Carosi, Mohammadreza Heydari, Christian Zanetti, Marco Taisch, Yves Ducq. Service Performance Assessment: A PI Toolset Methodology for VEs. Bernard Grabot; Bruno Vallespir; Samuel Gomes; Abdelaziz Bouras; Dimitris Kiritsis. IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2014, Ajaccio, France. Springer, IFIP Advances in Information and Communication Technology, AICT-439 (Part II), pp.691-698, 2014, Advances in Production Management Systems. Innovative and Knowledge-Based Production Management in a Global-Local World. 〈10.1007/978-3-662-44736-9_84〉. 〈hal-01387951〉

Partager

Métriques

Consultations de la notice

67

Téléchargements de fichiers

12