Applying Platform Design to Improve Product-Service Systems Collaborative Development

Abstract : The promise of Product-Service Systems (PSS) is that it might revolutionize the consumer experience, increase the manufacture’s profits and reduce environmental impacts by providing comprehensive solutions instead of pure physical products or services. However, most of the existing researches and applications on PSS are focus on the new PSS development (NPD) which could increase the customer satisfaction but could not enhance the profits of an enterprise effectively. Therefore, the platform design theory is adopted to support collaborative development of PSS. The customer requirements are forecasted by Kano model. Instead of completely innovation design, existing products and services are analyzed by function decomposition methods and the modular technology to support the PSS development. Finally, a case study of the crane machine PSS portfolios shows the effectiveness of the proposed approach.