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Inter-Dependent, Heterogeneous, and Time-Varying Service-Time Distributions in Call Centers

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https://hal.inria.fr/hal-01399541
Contributor : Bruno Tuffin <>
Submitted on : Saturday, November 19, 2016 - 1:52:01 PM
Last modification on : Tuesday, July 21, 2020 - 4:32:19 AM

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Rouba Ibrahim, Pierre l'Ecuyer, Haipeng Shen, Mamadou Thiongane. Inter-Dependent, Heterogeneous, and Time-Varying Service-Time Distributions in Call Centers. European Journal of Operational Research, Elsevier, 2016, 250, pp.480-492. ⟨10.1016/j.ejor.2015.10.017⟩. ⟨hal-01399541⟩

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