Abstract : To complete e-government projects successfully, various stakeholders with different interests need to be taken into account. So far, stakeholder models in the e-government context focus on individual stakeholder perspectives. They do not show or analyze interactions between stakeholders in detail. However, taking stakeholders’ interactions into account is important, since stakeholders influence each other - which can result in a change of their perspectives. Hence, our contribution illustrates how a stakeholder interaction model helps identifying different stakeholder perspectives. Therefore, we reviewed literature on existing stakeholder models. Besides, we conducted a stakeholder analysis in an e-government project in Germany and elicited stakeholders, assigned them to corresponding categories and modeled a stakeholder interaction model. Finally, we compared the findings of the literature review with the developed model. This contribution enlarges the theoretical foundations of the e-government research field. The stakeholder interaction model can be used by practitioners to identify stakeholders and their interactions.
Marijn Janssen; Hans Jochen Scholl; Maria A. Wimmer; Frank Bannister. 13th International Conference on Electronic Government (EGOV), Sep 2014, Dublin, Ireland. Springer, Lecture Notes in Computer Science, LNCS-8653, pp.194-205, 2014, Electronic Government. 〈10.1007/978-3-662-44426-9_16〉
https://hal.inria.fr/hal-01401741
Contributeur : Hal Ifip
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Soumis le : mercredi 23 novembre 2016 - 17:04:41
Dernière modification le : jeudi 24 novembre 2016 - 01:04:11
Document(s) archivé(s) le : mardi 21 mars 2017 - 07:39:40
Vanessa Greger, Dian Balta, Petra Wolf, Helmut Krcmar. Analyzing Stakeholders in Complex E-Government Projects: Towards a Stakeholder Interaction Model. Marijn Janssen; Hans Jochen Scholl; Maria A. Wimmer; Frank Bannister. 13th International Conference on Electronic Government (EGOV), Sep 2014, Dublin, Ireland. Springer, Lecture Notes in Computer Science, LNCS-8653, pp.194-205, 2014, Electronic Government. 〈10.1007/978-3-662-44426-9_16〉. 〈hal-01401741〉
