Service interruption on Monday 11 July from 12:30 to 13:00: all the sites of the CCSD (HAL, Epiciences, SciencesConf, AureHAL) will be inaccessible (network hardware connection).
Skip to Main content Skip to Navigation
Conference papers

The Role of SLAs in Building a Trusted Cloud for Europe

Abstract : The European commission recognises Cloud potential to improve competitiveness by enabling transformation to better connected and efficient society. However, still trust and security concerns hamper its massive adoption, both in private and public sectors. Towards a establishing a Trusted Cloud Europe this paper stresses the role that Service Level Agreements (SLAs) play by providing the mechanisms that allow both users and providers to establish a common understanding on the services to be provided and enforce guarantees around performance, transparency, conformance and data protection. To this end, the paper explores trust stakeholders and factors per cloud layer in the Cloud computing environment; it analyses the role of SLAs and provides a taxonomy of terms to support more tight and detailed SLA definitions that support users’ requirements in order to improve reliability and transparency in Cloud.
Keywords : Trust Cloud Sla
Document type :
Conference papers
Complete list of metadata
Contributor : Hal Ifip Connect in order to contact the contributor
Submitted on : Wednesday, December 14, 2016 - 11:12:17 AM
Last modification on : Wednesday, December 14, 2016 - 11:15:44 AM
Long-term archiving on: : Wednesday, March 15, 2017 - 12:52:04 PM


Files produced by the author(s)


Distributed under a Creative Commons Attribution 4.0 International License



Ana Juan Ferrer, Enric Pages I Montanera. The Role of SLAs in Building a Trusted Cloud for Europe. 9th IFIP International Conference on Trust Management (TM), May 2015, Hamburg, Germany. pp.262-275, ⟨10.1007/978-3-319-18491-3_22⟩. ⟨hal-01416234⟩



Record views


Files downloads