Abstract : We present rISk-arounD, an enterprise-wide framework for modeling risks and workarounds in conformity with ISO 9001. The mode of inquiry is the canonical action research (CAR), conducted in a metalworking company. Our contribution suggests that (1) risks and workarounds should be jointly considered to model uncertainty in organizations, (2) participative enterprise modeling can assist process improvement and regulatory compliance, and (3) it is also necessary to address informal “shadow” practices in enterprise models. Moreover, we discuss how to adopt CAR to promote a culture of participative enterprise modeling. This framework can help organizations in their transition to the new 2015 version of ISO 9001, which endorses process oriented approaches and riskbased thinking as top priorities.
Jolita Ralyté; Sergio España; Óscar Pastor. 8th Practice of Enterprise Modelling (P0EM), Nov 2015, Valencia, Spain. Springer, Lecture Notes in Business Information Processing, LNBIP-235, pp.141-155, 2015, The Practice of Enterprise Modeling. 〈10.1007/978-3-319-25897-3_10〉
https://hal.inria.fr/hal-01442248
Contributeur : Hal Ifip
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Soumis le : vendredi 20 janvier 2017 - 15:06:53
Dernière modification le : samedi 21 janvier 2017 - 01:04:34
Document(s) archivé(s) le : vendredi 21 avril 2017 - 15:19:02
João Barata, Paulo Cunha, Luís Abrantes. Dealing with Risks and Workarounds: A Guiding Framework. Jolita Ralyté; Sergio España; Óscar Pastor. 8th Practice of Enterprise Modelling (P0EM), Nov 2015, Valencia, Spain. Springer, Lecture Notes in Business Information Processing, LNBIP-235, pp.141-155, 2015, The Practice of Enterprise Modeling. 〈10.1007/978-3-319-25897-3_10〉. 〈hal-01442248〉
