Simulation-Based Service Process Benchmarking in Product-Service Ecosystems

Abstract : Increasing market competition leads to a differentiation of service providers by offering hybrid services as value added services. In product-service ecosystems the effectiveness of cross-company business processes constitutes a major competitive factor. In this paper, we present a procedure model for simulation-based process benchmarking in the domain of industrial service procurement. In focus are cross-company business processes in service networks in bilateral collaboration scenarios of service providers and service consumers. A systematic analysis of performance indicators measures reveals weaknesses and potential for improvement. A set of hands on uses cases realizes validation and evaluation of yielded benchmarking results.
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Maik Herfurth, Thomas Schuster, Peter Weiß. Simulation-Based Service Process Benchmarking in Product-Service Ecosystems. 14th Working Conference on Virtual Enterprises, (PROVE), Sep 2013, Dresden, Germany. pp.40-47, ⟨10.1007/978-3-642-40543-3_5⟩. ⟨hal-01463279⟩

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