Skip to Main content Skip to Navigation
Conference papers

Finding Optimal Resources for IT Services

Abstract : This paper studies the resource management problem in IT services, where service request arrives to resource management group (RMG) and RMG needs to allocate resources to a request for a service based on availability of resources and service requirement start date. We propose an approach to find optimal number of resources in the context of Poisson arrivals, and service times & lead-times are exponentially distributed. We provide an exact mathematical queuing model for optimal number of skilled resources needed based on waiting time cost, idle time cost and revenue from a customer service for a guaranteed service level agreement. We tested the model with real life data for various types of requirements and analytical results show the benefits of the proposed approach.
Complete list of metadatas
Contributor : Hal Ifip <>
Submitted on : Monday, February 20, 2017 - 4:16:27 PM
Last modification on : Friday, April 10, 2020 - 7:18:02 PM
Document(s) archivé(s) le : Sunday, May 21, 2017 - 3:31:38 PM


Files produced by the author(s)


Distributed under a Creative Commons Attribution 4.0 International License



Sumit Raut, Muralidharan Somasundaram. Finding Optimal Resources for IT Services. 19th Advances in Production Management Systems (APMS), Sep 2012, Rhodes, Greece. pp.708-715, ⟨10.1007/978-3-642-40352-1_89⟩. ⟨hal-01472311⟩



Record views


Files downloads