A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways

Abstract : This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.
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Communication dans un congrès
Geert Poels. 6th Conference on Research and Practical Issues in Enterprise Information Systems (CONFENIS), Sep 2012, Ghent, Belgium. Springer, Lecture Notes in Business Information Processing, LNBIP-139, pp.174-181, 2013, Enterprise Information Systems of the Future. 〈10.1007/978-3-642-36611-6_14〉
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Soumis le : mardi 7 mars 2017 - 15:48:16
Dernière modification le : mercredi 8 mars 2017 - 01:05:36
Document(s) archivé(s) le : jeudi 8 juin 2017 - 14:27:16

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Luc Lutin, Stijn Viaene, Nathalie Demeere, Olivier Jolyon. A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways. Geert Poels. 6th Conference on Research and Practical Issues in Enterprise Information Systems (CONFENIS), Sep 2012, Ghent, Belgium. Springer, Lecture Notes in Business Information Processing, LNBIP-139, pp.174-181, 2013, Enterprise Information Systems of the Future. 〈10.1007/978-3-642-36611-6_14〉. 〈hal-01484677〉

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