Skip to Main content Skip to Navigation
Conference papers

Business Processes and Standard Operating Procedures: Two Coins with Similar Sides

Abstract : Concepts and tools for process management have often been transferred to emergency management projects. The driving objective has been to bring assistance to planning procedures and quality assurance. This seems rather natural, since idea and concept of business processes and standard operating procedures appear like siblings. In this paper we discuss whether the concepts of process modelling are adequate for managing standard operating procedures and whether emergency management organisations can capitalize on off-the-shelf business process modelling tools to prepare for disasters more effectively. This paper presents ample evidence that prevailing business process means are inappropriate for emergency management in light of organisational as well as technology issues. In a nutshell, business process concepts are utilized as a “golden hammer” in many emergency management projects, a suitable tool for all purposes. Yet, the question rises whether emergency management issues are always fitting nails.
Complete list of metadata

https://hal.inria.fr/hal-01490909
Contributor : Hal Ifip <>
Submitted on : Thursday, March 16, 2017 - 10:46:35 AM
Last modification on : Tuesday, June 16, 2020 - 7:56:02 PM
Long-term archiving on: : Saturday, June 17, 2017 - 1:34:49 PM

File

978-3-642-40358-3_19_Chapter.p...
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Gertraud Peinel, Thomas Rose. Business Processes and Standard Operating Procedures: Two Coins with Similar Sides. 12th International Conference on Electronic Government (EGOV), Sep 2013, Koblenz, Germany. pp.224-236, ⟨10.1007/978-3-642-40358-3_19⟩. ⟨hal-01490909⟩

Share

Metrics

Record views

167

Files downloads

3115