Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?

Abstract : In this paper, we study how usability professionals’ thinking about system use relates to that of system developers and end users. We conducted 72 repertory-grid interviews to capture how usability professionals, developers, and users describe their system use. The participants in each stakeholder group were from China, Denmark, and India. Our results indicate that usability professionals focus on emotion-related aspects of system use, while users focus more on context in terms of utility and degree of usage. There are no interactions between stakeholder group and nationality, although both stakeholder group and nationality independently influence how participants think about usability and user experience. We recommend that to understand users’ concerns, researchers should study context more.
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Communication dans un congrès
Paula Kotzé; Gary Marsden; Gitte Lindgaard; Janet Wesson; Marco Winckler. 14th International Conference on Human-Computer Interaction (INTERACT), Sep 2013, Cape Town, South Africa. Springer, Lecture Notes in Computer Science, LNCS-8118 (Part II), pp.461-478, 2013, Human-Computer Interaction – INTERACT 2013. 〈10.1007/978-3-642-40480-1_31〉
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Torkil Clemmensen, Morten Hertzum, Jiaoyan Yang, Yanan Chen. Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?. Paula Kotzé; Gary Marsden; Gitte Lindgaard; Janet Wesson; Marco Winckler. 14th International Conference on Human-Computer Interaction (INTERACT), Sep 2013, Cape Town, South Africa. Springer, Lecture Notes in Computer Science, LNCS-8118 (Part II), pp.461-478, 2013, Human-Computer Interaction – INTERACT 2013. 〈10.1007/978-3-642-40480-1_31〉. 〈hal-01501764〉

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