Shift from PLM to SLM: A Method to Support Business Requirements Elicitation for Service Innovation

Abstract : PLM is a widely recognized approach to reduce time to market, increase process efficiency and control product lifecycle. However, service-oriented management is becoming increasingly popular to create new business infrastructures able to self-organize tangible and intangible manufacturing assets in a distributed and interoperable way [1]. The final scope is to manage not simply the Product but also Services along the value chain. The great modern challenge is the implementation of such a service-oriented approach and the shift from PLM (Product Lifecycle Management) to SLM (Service Lifecycle Management). This paper proposes a structured method to define a TO-BE service-oriented scenario and elicit business requirements towards the creation of an SLM-based ecosystem. A case study is developed in collaboration with an Italian company leader in household appliances. It focuses on washing machine, investigates AS-IS and TO-BE business scenarios by adopting Functional Analysis and Business Use Cases (BUC), and then defines the necessary business requirements to implement a service-based approach and create the future SLM ecosystem.
Type de document :
Communication dans un congrès
Louis Rivest; Abdelaziz Bouras; Borhen Louhichi. 9th International Conference on Product Lifecycle Management (PLM), Jul 2012, Montreal, QC, Canada. Springer, IFIP Advances in Information and Communication Technology, AICT-388, pp.111-123, 2012, Product Lifecycle Management. Towards Knowledge-Rich Enterprises. 〈10.1007/978-3-642-35758-9_10〉
Liste complète des métadonnées

Littérature citée [12 références]  Voir  Masquer  Télécharger

https://hal.inria.fr/hal-01526119
Contributeur : Hal Ifip <>
Soumis le : lundi 22 mai 2017 - 16:38:43
Dernière modification le : vendredi 1 décembre 2017 - 01:16:46
Document(s) archivé(s) le : mercredi 23 août 2017 - 16:44:24

Fichier

978-3-642-35758-9_10_Chapter.p...
Fichiers produits par l'(les) auteur(s)

Licence


Distributed under a Creative Commons Paternité 4.0 International License

Identifiants

Citation

Margherita Peruzzini, Michele Germani, Claudio Favi. Shift from PLM to SLM: A Method to Support Business Requirements Elicitation for Service Innovation. Louis Rivest; Abdelaziz Bouras; Borhen Louhichi. 9th International Conference on Product Lifecycle Management (PLM), Jul 2012, Montreal, QC, Canada. Springer, IFIP Advances in Information and Communication Technology, AICT-388, pp.111-123, 2012, Product Lifecycle Management. Towards Knowledge-Rich Enterprises. 〈10.1007/978-3-642-35758-9_10〉. 〈hal-01526119〉

Partager

Métriques

Consultations de la notice

145

Téléchargements de fichiers

79