Service interruption on Monday 11 July from 12:30 to 13:00: all the sites of the CCSD (HAL, EpiSciences, SciencesConf, AureHAL) will be inaccessible (network hardware connection).
Skip to Main content Skip to Navigation
Conference papers

On the Interaction of Source and Channel Choice in the Government-to-Business Context

Abstract : Communication processes between governments and businesses are increasingly networked. This paper increases our understanding of the information seeking behavior of businesses in the Government-to-Business domain. We conducted a quantitative study among Small and Medium-sized Enterprises in the Netherlands to discover source-channel interaction. The results provided several interactions regarding nature of relationships with sources, channel and source choice. This proves that it is important to consider source and channel choice together to gain an important insight regarding information seeking behavior of businesses. Today’s networked environment implies that besides having direct contact with governments, businesses make use of other sources to get governmental information. In addition, they use various channels to contact these sources, suitable to the type of relationships. This is vital information for governments, because it helps to optimize their service delivery strategy towards businesses.
Complete list of metadata

Cited literature [23 references]  Display  Hide  Download
Contributor : Hal Ifip Connect in order to contact the contributor
Submitted on : Wednesday, June 21, 2017 - 10:07:50 AM
Last modification on : Thursday, June 22, 2017 - 1:06:59 AM
Long-term archiving on: : Friday, December 15, 2017 - 10:12:13 PM


Files produced by the author(s)


Distributed under a Creative Commons Attribution 4.0 International License



yvon van Den Boer, Lidwien van De Wijngaert, Willem Pieterson, Rex Arendsen. On the Interaction of Source and Channel Choice in the Government-to-Business Context. 11th International Conference on Electronic Government (EGOV), Sep 2012, Kristiansand, Norway. pp.27-39, ⟨10.1007/978-3-642-33489-4_3⟩. ⟨hal-01543578⟩



Record views


Files downloads