Skip to Main content Skip to Navigation
Conference papers

Transformational Government Citizens’ Services Adoption: A Conceptual Framework

Abstract : Despite the need expressed in the literature for shedding light upon the mechanisms that underpin the transformational process of t-Government, there is still research to be conducted regarding the critical factors that affect the citizens’ adoption of local government transformational services. To address this gap, this research reports on the findings of the use of the structured-case approach and suggests a framework to investigate the success factors for t-Gov in a Greek context. The paper reveals that transformational government is not a state, but a process entailing experiential judgement. Existing acceptance theories, hence, need to be complemented by additional variables that affect citizens’ adoption of transformational services.
Complete list of metadata

Cited literature [58 references]  Display  Hide  Download
Contributor : Hal Ifip Connect in order to contact the contributor
Submitted on : Monday, September 18, 2017 - 11:35:59 AM
Last modification on : Thursday, November 26, 2020 - 3:50:03 PM


Files produced by the author(s)


Distributed under a Creative Commons Attribution 4.0 International License



Teta Stamati, Thanos Papadopoulos, Drakoulis Martakos. Transformational Government Citizens’ Services Adoption: A Conceptual Framework. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. pp.134-143, ⟨10.1007/978-3-642-22878-0_12⟩. ⟨hal-01589087⟩



Les métriques sont temporairement indisponibles