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Conference Papers Year : 2011

Transformational Government Citizens’ Services Adoption: A Conceptual Framework

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Teta Stamati
  • Function : Author
  • PersonId : 1007684
Thanos Papadopoulos
  • Function : Author
  • PersonId : 1016591

Abstract

Despite the need expressed in the literature for shedding light upon the mechanisms that underpin the transformational process of t-Government, there is still research to be conducted regarding the critical factors that affect the citizens’ adoption of local government transformational services. To address this gap, this research reports on the findings of the use of the structured-case approach and suggests a framework to investigate the success factors for t-Gov in a Greek context. The paper reveals that transformational government is not a state, but a process entailing experiential judgement. Existing acceptance theories, hence, need to be complemented by additional variables that affect citizens’ adoption of transformational services.
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Dates and versions

hal-01589087 , version 1 (18-09-2017)

Licence

Attribution - CC BY 4.0

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Teta Stamati, Thanos Papadopoulos, Drakoulis Martakos. Transformational Government Citizens’ Services Adoption: A Conceptual Framework. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. pp.134-143, ⟨10.1007/978-3-642-22878-0_12⟩. ⟨hal-01589087⟩
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