Talking about Public Service Processes

Bruna Diirr 1 Renata Araujo 1 Claudia Cappelli 1
1 UFRJ - Universidade Federal do Rio de Janeiro
Abstract : Many discussions enforce the need to encourage Society’s involvement and participation in public issues. This paper moves towards the idea that the use of conversations about public services encourages closer ties between Society and Government. It presents a tool to support discussion and share of information about public service processes. The tool also enables the use of information obtained from conversations to identify service improvements.
Keywords : Public Process Collaboration Transparency Memory
Type de document :
Communication dans un congrès
Efthimios Tambouris; Ann Macintosh; Hans Bruijn. 3rd Electronic Participation (ePart), Aug 2011, Delft, Netherlands. Springer, Lecture Notes in Computer Science, LNCS-6847, pp.252-261, 2011, Electronic Participation. 〈10.1007/978-3-642-23333-3_22〉
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Bruna Diirr, Renata Araujo, Claudia Cappelli. Talking about Public Service Processes. Efthimios Tambouris; Ann Macintosh; Hans Bruijn. 3rd Electronic Participation (ePart), Aug 2011, Delft, Netherlands. Springer, Lecture Notes in Computer Science, LNCS-6847, pp.252-261, 2011, Electronic Participation. 〈10.1007/978-3-642-23333-3_22〉. 〈hal-01589373〉

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