Young Women in South African Call Centres: A Case of Women’s Empowerment or a Repackaging of the Conventional Global Factory?

Abstract : ICT4D is slowly making inroads into various communities in developing contexts globally, and this slow pace is equally noticeable within the field of gender and development. This paper draws from an ongoing research project that uses a qualitative feminist framework to investigate young women’s participation in the call centre industry in Cape Town, South Africa. The paper further draws on intersectionality to tap into lived experiences of young women working in different call centres to critically explore the “value” for call centres as a project empowering young women economically in the South African context. Drawing from descriptive data collected from young women working as call centre agents, the paper argues that call centres may indeed be a huge ICT4D empowerment project for young women in the South African context, but also cautions that call centres continue to parade the hallmarks of ‘traditional female employment ghettos’.
Type de document :
Communication dans un congrès
Jyoti Choudrie; M. Sirajul Islam; Fathul Wahid; Julian M. Bass; Johanes Eka Priyatma. 14th International Conference on Social Implications of Computers in Developing Countries (ICT4D), May 2017, Yogyakarta, Indonesia. Springer International Publishing, IFIP Advances in Information and Communication Technology, AICT-504, pp.135-143, 2017, Information and Communication Technologies for Development. 〈10.1007/978-3-319-59111-7_12〉
Liste complète des métadonnées

Littérature citée [26 références]  Voir  Masquer  Télécharger

https://hal.inria.fr/hal-01650120
Contributeur : Hal Ifip <>
Soumis le : mardi 28 novembre 2017 - 11:16:36
Dernière modification le : mardi 24 avril 2018 - 17:34:01

Fichier

 Accès restreint
Fichier visible le : 2020-01-01

Connectez-vous pour demander l'accès au fichier

Licence


Distributed under a Creative Commons Paternité 4.0 International License

Identifiants

Citation

Sisa Ngabaza. Young Women in South African Call Centres: A Case of Women’s Empowerment or a Repackaging of the Conventional Global Factory?. Jyoti Choudrie; M. Sirajul Islam; Fathul Wahid; Julian M. Bass; Johanes Eka Priyatma. 14th International Conference on Social Implications of Computers in Developing Countries (ICT4D), May 2017, Yogyakarta, Indonesia. Springer International Publishing, IFIP Advances in Information and Communication Technology, AICT-504, pp.135-143, 2017, Information and Communication Technologies for Development. 〈10.1007/978-3-319-59111-7_12〉. 〈hal-01650120〉

Partager

Métriques

Consultations de la notice

86