Skip to Main content Skip to Navigation
Conference papers

A Co-design Study of Digital Service Ideas in the Bus Context

Abstract : To enhance the desirability of public transportation, it is important to design for positive travel experience. The context of bus transportation has broad potential for utilization of novel, supplementary digital services beyond travel information. The aim of our research was to study bus passengers’ needs and expectations for future digital services and to develop initial service concept ideas through co-design. To this end, three Idea generating workshops with 24 participants were arranged. Our findings reveal six service themes that can be used as a basis of designing future digital traveling services: (1) Information at a glance while traveling, (2) Entertainment and entertaining activities, (3) Services that support social interaction, (4) Multiple channels to provide travel information, (5) Extra services for better travel experience, and (6) Services that people already expect to have. The themes are discussed and further elaborated in this paper.
Document type :
Conference papers
Complete list of metadata

Cited literature [31 references]  Display  Hide  Download

https://hal.inria.fr/hal-01676155
Contributor : Hal Ifip <>
Submitted on : Friday, January 5, 2018 - 11:22:12 AM
Last modification on : Friday, January 5, 2018 - 11:31:08 AM
Long-term archiving on: : Friday, May 4, 2018 - 6:01:41 PM

File

421756_1_En_20_Chapter.pdf
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Elina Hildén, Jarno Ojala, Kaisa Väänänen. A Co-design Study of Digital Service Ideas in the Bus Context. 16th IFIP Conference on Human-Computer Interaction (INTERACT), Sep 2017, Bombay, India. pp.295-312, ⟨10.1007/978-3-319-67744-6_20⟩. ⟨hal-01676155⟩

Share

Metrics

Record views

172

Files downloads

115