Enterprises have embraced identity and access management (IAM) systems as central point to manage digital identities and to grant or remove access to information. However, as IAM systems continue to grow, technical and organizational challenges arise. Domain experts have an incomparable amount of knowledge about an organization’s specific settings and issues. Thus, especially for organizational IAM challenges to be solved, leveraging the knowledge of internal and external experts is a promising path. Applying Visual Analytics (VA) as an interactive tool set to utilize the expert knowledge can help to solve upcoming challenges. Within this work, the central IAM challenges with need for expert integration are identified by conducting a literature review of academic publications and analyzing the practitioners’ point of view. Based on this, we propose an architecture for combining IAM and VA. A prototypical implementation of this architecture showcases the increased understanding and ways of solving the identified IAM challenges.