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On-the-Fly Usability Evaluation of Mobile Adaptive UIs Through Instant User Feedback

Abstract : Adaptive User Interfaces (AUIs) have been promoted as a solution for context variability due to their ability to automatically adapt to the context-of-use at runtime. For the acceptance of AUIs, usability plays a crucial role. Classical usability evaluation methods like usability tests, interviews or cognitive walkthroughs are not sufficient for evaluating end-user satisfaction of AUIs at runtime. The main reason is that the UI and context-of-use are dynamically changing and acceptance of UI adaptation features has to be evaluated in the moment and context-of-use when the adaptations occur. To address this challenge, we present an on-the-fly usability evaluation solution that combines continuous context monitoring together with collection of instant user feedback to assess end-user satisfaction of UI adaptation features. We demonstrate the usefulness and benefit of our solution based on a mobile Android mail app, which served as basis for conducting a usability study.
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Submitted on : Monday, June 22, 2020 - 3:50:32 PM
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Enes Yigitbas, Ivan Jovanovikj, Klementina Josifovska, Stefan Sauer, Gregor Engels. On-the-Fly Usability Evaluation of Mobile Adaptive UIs Through Instant User Feedback. 17th IFIP Conference on Human-Computer Interaction (INTERACT), Sep 2019, Paphos, Cyprus. pp.563-567, ⟨10.1007/978-3-030-29390-1_38⟩. ⟨hal-02877645⟩

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