Finding the Optimal Operating Point for Service Production Processes via Simulation

Abstract : This paper presents a simulation approach for service production processes on the basis of which an optimal operating point for service systems can be identified. The approach specifically takes into account the characteristics of human behavior. The simulation is based on a system theory approach to the service delivery process. A specific use case of the simulation approach is presented in detail to illustrate how characteristic curves are deduced and an optimal operating point is obtained.
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Günther Schuh, Philipp Jussen, Christian Fabry, Gerhard Gudergan. Finding the Optimal Operating Point for Service Production Processes via Simulation. 20th Advances in Production Management Systems (APMS), Sep 2013, State College, PA, United States. pp.41-48, ⟨10.1007/978-3-642-41263-9_6⟩. ⟨hal-01449770⟩

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