How Advances of ICT will Impact on Service Systems and on the Delivering of Product-Related Services

Abstract : Using a multiple case study approach, this paper studies how the boundaries of service systems that provide product-related services are shifting towards self-service and/or super-service configurations, as a consequence of the introduction of modern ICT.
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Mario Rapaccini, Isabella Porcelli. How Advances of ICT will Impact on Service Systems and on the Delivering of Product-Related Services. 20th Advances in Production Management Systems (APMS), Sep 2013, State College, PA, United States. pp.57-64, ⟨10.1007/978-3-642-41263-9_8⟩. ⟨hal-01449776⟩

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