Skip to Main content Skip to Navigation
Conference papers

The Relative Importance of Intermediaries in eGovernment Adoption: A Study of Saudi Arabia

Abstract : Although Gulf countries have invested large sums of money in implementing e-government services, adoption rates have been low due to various social, political and demographic reasons. This study aims to provide a better understanding to citizens’ adoption of e-government services through conceptualizing the role of intermediary organisations within e-government. In particular, this paper examines the importance of intermediaries in the adoption of e-government from a citizens’ perspective and the potential influence they have on bridging digital divide in societies. Following previous studies on e-government adoption, the study employs the unified theory of acceptance and use of technology (UTAUT) to examine the influence of intermediaries on citizens’ adoption of e-government services in the context of Madinah city in Saudi Arabia. The results in this study indicates that the citizens’ efforts towards using e-government services, their trust of the Internet and their trust of intermediary organisations contribute significantly towards their e-government adoption behaviour. Further, the facilitating conditions the intermediary organisations offer have a significant impact on the usage of e-government services.
Complete list of metadatas

Cited literature [25 references]  Display  Hide  Download

https://hal.inria.fr/hal-01589079
Contributor : Hal Ifip <>
Submitted on : Monday, September 18, 2017 - 11:35:46 AM
Last modification on : Thursday, December 26, 2019 - 10:48:02 AM

File

978-3-642-22878-0_6_Chapter.pd...
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Ramzi El-Haddadeh, Faris Al-Sobhi, Vishanth Weerakkody. The Relative Importance of Intermediaries in eGovernment Adoption: A Study of Saudi Arabia. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. pp.62-74, ⟨10.1007/978-3-642-22878-0_6⟩. ⟨hal-01589079⟩

Share

Metrics

Record views

599

Files downloads

354