Business Process Management Systems - Enabling Continuous Improvement in Industrial Services

Abstract : The paper aims to analyze the opportunities that modern business process management systems (BPMS) provide in improving industrial service processes. A case study identifies improvement opportunities in the order-to-cash process in two service lines of a large industrial service provider. Implementing a business process management system in the studied case context potentially enhances service process quality and significantly speeds up the order-to-cash process. The practical implication is that providers of industrial services should consider BPMS as a potential means to improve profitability through a faster order-to-cash process.
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Bruno Vallespir; Thècle Alix. International Conference on Advances in Production and Management Systems (APMS), Sep 2009, Paris, France. Springer, IFIP Advances in Information and Communication Technology, AICT-338, pp.636-643, 2010, Advances in Production Management Systems. New Challenges, New Approaches. 〈10.1007/978-3-642-16358-6_79〉
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Heikki Hirvensalo, Jan Holmström, Timo Ala-Risku. Business Process Management Systems - Enabling Continuous Improvement in Industrial Services. Bruno Vallespir; Thècle Alix. International Conference on Advances in Production and Management Systems (APMS), Sep 2009, Paris, France. Springer, IFIP Advances in Information and Communication Technology, AICT-338, pp.636-643, 2010, Advances in Production Management Systems. New Challenges, New Approaches. 〈10.1007/978-3-642-16358-6_79〉. 〈hal-01055801〉

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