A Structured Comparison of the Service Offer and the Service Supply Chain of Manufacturers Competing in the Capital Goods and Durable Consumer Goods Industries

Abstract : The increasing importance of the service offer for manufacturing companies has lead to the development of different service chains and service package in different industries. The main aim of this paper is to provide a structured comparison of the service offer and configuration in the capital goods and durable consumer goods industries. Even though the paper is mainly of a conceptual nature, the discussion is based on empirical findings collected. Main trends of the service provision within the corresponding supply chains are also highlighted and some guidelines for the service development are introduced.
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Bruno Vallespir; Thècle Alix. International Conference on Advances in Production and Management Systems (APMS), Sep 2009, Paris, France. Springer, IFIP Advances in Information and Communication Technology, AICT-338, pp.627-635, 2010, Advances in Production Management Systems. New Challenges, New Approaches. 〈10.1007/978-3-642-16358-6_78〉
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Donatella Corti, Alberto Portioli-Staudacher. A Structured Comparison of the Service Offer and the Service Supply Chain of Manufacturers Competing in the Capital Goods and Durable Consumer Goods Industries. Bruno Vallespir; Thècle Alix. International Conference on Advances in Production and Management Systems (APMS), Sep 2009, Paris, France. Springer, IFIP Advances in Information and Communication Technology, AICT-338, pp.627-635, 2010, Advances in Production Management Systems. New Challenges, New Approaches. 〈10.1007/978-3-642-16358-6_78〉. 〈hal-01055802〉

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