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Rate-Based Daily Arrival Process Models with Application to Call Centers

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https://hal.inria.fr/hal-01399539
Contributor : Bruno Tuffin Connect in order to contact the contributor
Submitted on : Saturday, November 19, 2016 - 1:42:29 PM
Last modification on : Wednesday, November 3, 2021 - 4:36:24 AM

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Boris Oreshkin, Nazim Régnard, Pierre l'Ecuyer. Rate-Based Daily Arrival Process Models with Application to Call Centers. Operations Research, INFORMS, 2016, 64 (2), pp.ii-iv, 273-559. ⟨10.1287/opre.2016.1484⟩. ⟨hal-01399539⟩

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