HAL will be down for maintenance from Friday, June 10 at 4pm through Monday, June 13 at 9am. More information
Skip to Main content Skip to Navigation
Conference papers

Incorporating Indigenous Perspectives in Provision of E-government Services: The Case of Tanzania

Abstract : This paper reports on the gap on perceptions of e-government for indigenous inclusion in Tanzania. E-government provisions in developing countries are linked with the use of ICT4D to support development plans. Literature indicates that development issues, cultural context and consideration of local communities’ requirements play a crucial role in facilitating adoption of e-government systems. Use of mobile phones in local communities and sharing mobile device facilities presents a unique phenomenon on utilizing e-government services in Tanzania. Drawing from in-depth interviews from government officials and citizens, the paper argue that perceived gap between central government and local communities is caused by a number of issues. The results indicate that even with few available e-government services, citizens are still keen to use them. It also emerged that there is a gap on computing facilities, central government was found to have all required minimum devices and support to access e-government services and the same was missing to the local communities. Among citizens, mobile phones were preferred way of accessing e-government services as compared to other means since they are convenient and are more personal and hence providing feeling of ownership. For the e-government services to benefits indigenous communities there is a need to address problems associated with the lack of available key e-government services in rural areas, lack of skills among government officials on public administration and development issues as well as underutilization of mobile phone for e-government services.
Document type :
Conference papers
Complete list of metadata

Cited literature [50 references]  Display  Hide  Download

Contributor : Hal Ifip Connect in order to contact the contributor
Submitted on : Monday, September 9, 2019 - 9:26:38 AM
Last modification on : Monday, September 9, 2019 - 10:47:53 AM
Long-term archiving on: : Friday, February 7, 2020 - 6:43:57 AM


Files produced by the author(s)


Distributed under a Creative Commons Attribution 4.0 International License



Bakari Mashaka, Neil Mcbride, Kutoma Wakunuma. Incorporating Indigenous Perspectives in Provision of E-government Services: The Case of Tanzania. 15th International Conference on Social Implications of Computers in Developing Countries (ICT4D), May 2019, Dar es Salaam, Tanzania. pp.192-202, ⟨10.1007/978-3-030-19115-3_16⟩. ⟨hal-02281291⟩



Record views


Files downloads