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Artificial Intelligence in Public Administration

Abstract : The constant increase of technical possibilities makes the automation of processes more and more attractive for the public administration. Due to the advances in Artificial intelligence, processes can be automated today which only a few years ago had to be carried out by humans. But not all administrative processes can be automated from a technical point of view. From the multitude of several thousand administrative procedures, decision-makers must select those processes which are deemed appropriate for partial or full automation. This paper seeks to present a possible framework to evaluate opportunities for automation through the decomposition of administrative procedures.
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Submitted on : Monday, January 20, 2020 - 2:00:08 PM
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Jan Etscheid. Artificial Intelligence in Public Administration. 18th International Conference on Electronic Government (EGOV), Sep 2019, San Benedetto del Tronto, Italy. pp.248-261, ⟨10.1007/978-3-030-27325-5_19⟩. ⟨hal-02445801⟩

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