Chatbots as decision aids: investigating reliance in Human-Chatbot collaboration vs. Human-Human collaboration - Inria - Institut national de recherche en sciences et technologies du numérique Access content directly
Conference Papers Year : 2023

Chatbots as decision aids: investigating reliance in Human-Chatbot collaboration vs. Human-Human collaboration

Abstract

Chatbots have the potential to revolutionize the way we live and work, but what impact do they have on our decision-making? We investigated how people rely on advice from chatbots compared to advice from humans. We found that participants were more likely to follow the advice of a chatbot, with 64% compliance compared to 31% with a human. Our study also showed that participants were more engaged when working with a human assistant. These findings have important implications for the implementation of conversational agents in various settings.
Fichier principal
Vignette du fichier
CHI_TRAIT_2023_Paper_17.pdf (538.46 Ko) Télécharger le fichier
Origin : Files produced by the author(s)

Dates and versions

hal-04229467 , version 1 (05-10-2023)

Identifiers

  • HAL Id : hal-04229467 , version 1

Cite

Clélie Amiot, François Charoy, Jérôme Dinet. Chatbots as decision aids: investigating reliance in Human-Chatbot collaboration vs. Human-Human collaboration. Workshop on Trust and Reliance in AI-Assisted Tasks, at CHI 2023, Apr 2023, Hamburg, Germany. ⟨hal-04229467⟩
34 View
50 Download

Share

Gmail Facebook X LinkedIn More