Towards a Usability Coaching Method for Institutionalizing Usability in Organisations

Abstract : The ideas related to user centred systems design are difficult to implement in organisations and usability is given low priority in in-house systems development. This problem is multifaceted and complex and needs to be addressed with a method capable of adapting to situations, people and context. In this paper we outline a new method - usability coaching - that has the capability for dealing with the situated problems of introducing user centred systems development in an organisations. The method is the results of a larger action research case study in which 9 individuals in an organization received usability coaching. Our study indicates that the coaching program made coachees work more actively with usability activities; hence the coaching program had a substantial effect on their actions and contributed to the organizational change.
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Åsa Cajander, Elina Eriksson, Jan Gulliksen. Towards a Usability Coaching Method for Institutionalizing Usability in Organisations. Second IFIP TC 13 Symposium on Human-Computer Interaction (HCIS)/ Held as Part of World Computer Congress (WCC), Sep 2010, Brisbane, Australia. pp.86-97, ⟨10.1007/978-3-642-15231-3_10⟩. ⟨hal-01055490⟩

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