Proposal of a Performance Measurement System for Professional Non-profit Service Organizations

Abstract : The paper aims at presenting a Performance Measurement System (PMS) developed in an Italian project, performed by the authors within a Nonprofit Service Organization (NSO). Like profit organizations, nonprofit ones must measure their performances, in order to define possible improvements. The paper proposes a PMS, derived from the well known Balanced Scorecard approach, specifically dedicated to NSOs. In particular, a case study has been conducted within an Italian NSO, active in the construction sector, located in the Northern Italy, in the county of Bergamo.
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Michela Benedetti, Sergio Terzi. Proposal of a Performance Measurement System for Professional Non-profit Service Organizations. International Conference on Advances in Production and Management Systems (APMS), Sep 2009, Paris, France. pp.483-490, ⟨10.1007/978-3-642-16358-6_60⟩. ⟨hal-01055819⟩

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