Developing Innovative Services: The Case of the Airport Environment

Abstract : Innovative services consist the main point of interest so for academics as for the business world. The basic objective of this paper is to demonstrate the way that innovative services may change the “consumer experience” in the airport environment. In the following lines we describe the procedure of designing innovative services, so for consumers’ and visitors’ needs as for the needs of the firms which are operated in the airport environment. In order to achieve this goal, we used so the qualitative approach (such as focus groups), as the quantitative approach (collection of 1106 questionnaires).
Document type :
Conference papers
Christos Douligeris; Nineta Polemi; Athanasios Karantjias; Winfried Lamersdorf. 12th Conference on e-Business, e-Services, and e-Society (I3E), Apr 2013, Athens, Greece. Springer, IFIP Advances in Information and Communication Technology, AICT-399, pp.250-263, 2013, Collaborative, Trusted and Privacy-Aware e/m-Services. 〈10.1007/978-3-642-37437-1_21〉
Liste complète des métadonnées

Cited literature [43 references]  Display  Hide  Download

https://hal.inria.fr/hal-01470538
Contributor : Hal Ifip <>
Submitted on : Friday, February 17, 2017 - 3:02:43 PM
Last modification on : Friday, February 17, 2017 - 3:16:27 PM
Document(s) archivé(s) le : Thursday, May 18, 2017 - 3:00:12 PM

File

978-3-642-37437-1_21_Chapter.p...
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Sofia Gkika, Katerina Fraidaki, Katerina Pramatari. Developing Innovative Services: The Case of the Airport Environment. Christos Douligeris; Nineta Polemi; Athanasios Karantjias; Winfried Lamersdorf. 12th Conference on e-Business, e-Services, and e-Society (I3E), Apr 2013, Athens, Greece. Springer, IFIP Advances in Information and Communication Technology, AICT-399, pp.250-263, 2013, Collaborative, Trusted and Privacy-Aware e/m-Services. 〈10.1007/978-3-642-37437-1_21〉. 〈hal-01470538〉

Share

Metrics

Record views

171

Files downloads

33